Frequently Asked Questions

1. Are your products organic and sustainably sourced?

Yes, we prioritize organic and sustainably sourced cacao. We work directly with trusted farmers and suppliers to ensure high-quality, ethically produced cacao.

2. Do you offer vegan or dairy-free chocolate options?

Absolutely! All of our products are vegan-friendly, dairy-free, and made without animal products. Check the product descriptions for detailed ingredient lists.

3. What are the health benefits of cacao?

Cacao is packed with nutrients and antioxidants that may benefit your health, including :

  • Rich in Antioxidants: High levels of flavonoids, which may reduce inflammation and improve heart health.
  • Boosts Mood: Contains compounds like theobromine and anandamide, which can enhance mood and
    promote a sense of well-being.
  • Supports Brain Function: May improve cognitive function and memory due to increased blood flow to the brain.
  • Promotes Heart Health: Can help lower blood pressure and improve cholesterol levels.
  • Packed with Nutrients: A great source of magnesium, iron, and other essential minerals.
  • Energy Booster: Contains natural stimulants that can increase energy and focus.

4. How do I store cacao products?

Store your cacao and chocolate products in a cool, dry place away from direct sunlight and strong odors. For best results, keep them in an airtight container.

5. What is the shelf life of your products?

Our cacao products typically have a shelf life of 6-12 months when stored properly. Refer to the packaging for specific expiration dates.

6. Do you ship internationally?

Unfortunately, we do not offer international shipping.

7. How long does it take to receive my order?

Orders are usually processed within 2-5 business days. Delivery times depend on your location, but domestic orders typically arrive within 2-7 business days.

8. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number to monitor your shipment’s progress.

9. Do you accept returns or exchanges?

We accept returns for damaged or incorrect items within 7 days of delivery. Contact us with your order details, and we’ll assist you with the process.

10. Are your products suitable for baking or making beverages?

Absolutely! Our cacao powder are perfect for making hot chocolate, smoothies, and more. Keep your eyes on our website for recipes and inspiration coming soon. The cacao powder is suitable for most baking
recipes.

11. Do you offer wholesale pricing?

Yes, please contact info@sacredcacao-au.com for MOQ and application forms.

12. How can I contact customer support?

For any questions or concerns, you can reach us at info@sacredcacao-au.com. Alternatively, use the contact form on our website.

13. Can I gift your products?

Yes! We offer gift wrapping and customizable gift boxes. Let us know during checkout if you’d like to include a personalized note.

14. Do you provide recipes or tips for using cacao?

Yes, our blog and recipe section, featuring ideas, tips, and tutorials for using cacao in delicious and creative ways, will be available soon.